Hospitality is the study of hotel, restaurant, and tourism management, and is concerned with customer satisfaction in the lodging, restaurant, event, entertainment, and travel industries. Hospitality programs are commonly divided into subdisciplines or specialized areas that include food service management, hotel and lodging management, event management, travel and tourism management, and sports entertainment. Despite the specialized areas of hospitality, the study of hospitality as a whole is based on the core principle of providing friendly customer service and efficient facilities and operational management of all activities related to travel and tourism.
College hospitality programs are accredited by the Accreditation Commission for Programs in Hospitality Administration (ACPHA) and the Council on Hotel, Restaurant, and Institutional Education (CHRIE). ACPHA- and CHRIE-accredited online courses in hospitality offer standardized curricula and are taught by qualified professors who have professional industry experience. By enrolling in these accredited courses, you can be certain that you will receive an up-to-date education in all areas of hospitality studies since these accrediting bodies carefully regulate the educational material offered to students in these programs. Online hospitality courses are common, as hospitality involves a significant amount of theoretical coursework, such as tourism sales, marketing and hotel revenue control, which can be learned through independent study. However, most programs require you to participate in an internship or field-based experience, which gives you the opportunity to understand what it is like to work directly in the field with customers. This hands-on experience also allows you the opportunity to put the theoretical principles of hospitality and tourism management taught in these courses into real-life practice.
Hospitality online courses are particularly useful when studying marketing fundamentals, pricing strategies, customer service theories, management techniques, and other foundational principles of hospitality. Attending these online courses in hospitality can prepare you to answer questions like:
If you feel that an online hospitality course is right for you, consider conducting some research before enrolling. Is the college or university you are looking to attend ACPHA or CHRIE accredited? Does the school have a good job placement rate? Is the online hospitality class you are considering taught by an industry-experienced professional with a Ph.D. in hospitality or other related field that demonstrates their mastery in the subject? Do student reviews suggest this is a class worth taking?
The following is an organized list of free open courseware from top-notch hospitality programs from colleges around the world. This collection of courseware includes video-lectures, exams, text files, and other materials available for review that may be helpful to someone who is interested in enrolling in a hospitality course for credit in the future.